Belscar

Legal

Terms of Service

Last updated: September 2025

These Terms of Service (“Terms”) are between you (“you,” “Customer,” or “Client”) and Belscar Limited (“Belscar,” “we,” “us,” “our”). They govern your access to and use of our services, which include our resale of the Sinch Engage platform and any additional consulting, support, or technology services we provide (collectively, the “Services”).

By using our Services, or by entering into a Statement of Work or Order with us, you agree to these Terms. If you are using these Services on behalf of a business or entity, you represent that you have authority to bind that entity to these Terms.

Definitions

  • Sinch means Sinch AB or its relevant subsidiary/entity that provides the Sinch Engage platform.
  • Sinch Engage Terms refers to all applicable terms published by Sinch for resellers and/or customers of Sinch Engage.
  • Customer Data means all data, content, messages, personal or non-personal, that you upload, send or use in connection with the Services.
  • Deliverables means any non-Sinch proprietary goods, code, consulting, or additional services provided by Belscar under an Order.

Nature of Reseller Arrangement

  • You acknowledge that certain parts of the Services are provided by Sinch Engage under their own terms.
  • Belscar acts as your reseller/integrator/partner: we facilitate your access to Sinch's platform, provide first-line support, and may offer consulting, customisation or account management.
  • Your use of the Sinch components is subject to both these Terms and all applicable Sinch Engage Terms. Where there is inconsistency, the stricter or more protective terms shall apply.

Customer Obligations & Acceptable Use

  • You agree to use the Services in compliance with all applicable laws and regulations.
  • You must obtain all necessary consents from end users to send messages via the platform through the channels you choose (SMS, WhatsApp, RCS etc.).
  • You must comply with the relevant Sinch Acceptable Use Policy and other Sinch policies.
  • You shall provide accurate information, cooperate in onboarding or technical setup, and respond to support requests.

Fees, Billing & Payment

  • Fees will be as set out in our proposal or order form.
  • If Sinch increases their fees for your usage, Belscar may pass on those cost increases with notice to you.
  • Payment is due within 30 days of invoice, unless otherwise agreed. Late payments may accrue interest at 2% over base rate.
  • Refunds or credits, if any, will be governed by Belscar's policy, except where Sinch's policies impose alternative terms.

Intellectual Property & Licensing

  • You are granted a licence to use the Sinch platform via our reseller arrangement under the terms of Sinch Engage. Belscar does not own the platform.
  • Belscar retains ownership of any custom developments, integrations, consulting deliverables or non-Sinch proprietary materials.
  • For any third-party components or software, your use is subject to their respective licences.

Limitation of Liability & Disclaimers

  • Belscar provides the Services “as is” to the extent possible. Availability of certain parts depends on Sinch and third parties.
  • Belscar's liability for issues arising solely from the Sinch platform is limited.
  • To the maximum extent permitted by law, Belscar is not liable for indirect, incidental, or consequential losses arising from your use of the Services.
  • Our aggregate liability under these Terms shall not exceed the fees you have paid us for the relevant Service in the preceding 12 months.

Indemnification

You agree to indemnify, defend, and hold harmless Belscar and its officers, employees, and agents from any claims, liabilities, losses, damages, and costs (including legal fees) arising from: your breach of these Terms; your failure to obtain necessary permissions from end-users; or any unlawful or non-compliant messages or content you send.

Support, Modifications & Dependency Risk

  • Belscar will provide support as agreed in the Order or Proposal.
  • If Sinch changes features, pricing, or discontinues parts of the service, Belscar will notify you where possible, but such changes are out of our control.
  • If Sinch suspends or terminates your access, your access via Belscar may also be suspended or terminated.

Termination & Suspension

  • Either party may terminate Service agreements under the conditions in the Order or Proposal.
  • Belscar may suspend or terminate your access if you breach these Terms, fail to pay, or violate Sinch or legal policies.
  • Upon termination, you remain responsible for payment for all outstanding services and usage up to that date.

Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

Miscellaneous

  • Severability: If part of these Terms is invalid, the rest still applies.
  • Assignment: You may not assign your rights or obligations without our written consent; we may assign ours.
  • Entire Agreement: These Terms plus any Order or Proposal, and insofar as applicable, Sinch's Terms form the full understanding between us.

Contact

Belscar Limited

Registered Office: 1 Stubbs Lane, Lostock Gralam, Northwich, Cheshire, CW9 7FQ

team@belscar.com