Case study
Luxe Cheshire: Consignmate
Consignmate, their Company OS, live in four weeks.
- Systems
Live
in 4 weeks
~2 hrs
back per person per day
70%
less admin time
Consignmate replaced disconnected spreadsheets
~90%
fewer errors
+90 hrs
back each month
Day 1
historic data live
The business
Luxe Cheshire Ltd, also trading as Luxe Dubai, is a luxury resale business. Customer conversations, orders, sales, stock and the numbers all need to stay connected. They call the Company OS Belscar built for them Consignmate. It runs the operational side of the global business, and it connects to Xero, Google Search Console, Google Merchant Center, Facebook, Instagram, Google Ads and Klaviyo.
The problem: spreadsheet chaos
Before Consignmate, the week ran on Excel files and shared folders. Sales, inventory and client details lived apart, and none of them talked to each other.
- Multiple disconnected spreadsheets for sales, inventory and client details, and none of them talked to each other
- Manual tracking from intake through sale to client payment
- SKU generation by hand, with inevitable errors
- Commission calculations, VAT rates and client-specific terms held in people's heads
- Version confusion over which file was current
- When the person who knew the system was out, work slowed or stopped
- Staff had to stop and check figures before anyone could trust them
What we did
Approach
Week 1 was mapping and design. Weeks 2–3 were build and test. Week 4 was deploy and adopt. Consignmate, their Company OS, was useful on the day it went live because the history came with it.
- 1
Week 1: Map and design
Mapped the full workflow from client onboarding through item sale to payment. Found the friction: manual SKUs, disconnected data, commission complexity. Designed the system around how the team already worked.
- 2
Weeks 2–3: Build and test
Built Consignmate with role-based access, automated SKU generation, a commission engine with payment-method rates and VAT, and a live dashboard. Department views so each person sees the latest information for their work. Tested with live exports from the spreadsheets.
- 3
Week 4: Deploy and adopt
Migrated the historical data, trained the team, and went live. The spreadsheets were retired. Historic data was there from day one.
Outcomes
Results
What changed in the week
- ·About 70% less admin time. About two hours back per person per day.
- ·About 90% fewer errors, and about 90 hours a month back for the team
- ·A complete audit trail for commissions and payments
- ·Less dependence on one person who knew where everything lived
One picture of the business
- ·Live sales, products sold and unsold, client records, customer history and stock
- ·A financials view leadership can use without asking the team to stop and check
- ·Connected to Xero, Google Search Console, Google Merchant Center, Google Ads, Facebook, Instagram and Klaviyo
- ·A daily AI report for the leadership team: what is working, what is not, and what to do next. It reads the operational data and the synced feeds from Google, Meta, Klaviyo, Xero and others
Client feedback
“We wouldn't operate without it now. It's changed everything. Never take it away.”
“Everything I need is just there. It saves us hours every week, and we've stopped arguing about which version of the spreadsheet is right.”
“I would immediately say don't hesitate. It's completely transformed our day to day business understanding and it's built specifically for your business.”
“I can see everything in one place. Everything I need is right there.”
Named case study, published with permission from Rebeka Peacock, Founder, Luxe Cheshire. The time and error figures are Luxe Cheshire's results for Consignmate.